Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site. Infor SyteLine Service Management delivers a comprehensive suite of tools for managing all of your repair and rental information. Infor SyteLine ERP 9.00 incorporates the latest Infor technology innovations of the Infor 10x platform and broad support for Infor Ming.le, Infor ION and Infor Business Intelligence (BI). To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas. Infor SyteLine 9.00 is the biggest release in six years, and SyteLine is used by more than 5,000 customer locations around the world.
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With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items. Infor CloudSuite Industrial (SyteLine) ERP has a new answer to this problem. Many factors can affect Infor’sproduct development plans and the nature, content and timing of future product releases, all of which remain in the sole discretion of Infor. Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows. For years mid-sized manufacturers have had to choose between a robust, experienced ERP system and a system with the industry-specific functionality that they needed. Infor is not committing to develop or deliver any specified enhancement, upgrade, product, service or functionality, even if such is described herein.
The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted. Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians.
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